Order Placement and Shipping

Where do I place an order?

Find all of our products on our store website at https://dr-jesss-store.myshopify.com/ You can also place an order over the phone at 081-457-777 Monday - Friday 9am - 6pm EST or by emailing us at store@drjess.com

How do I add something to the order I just placed?

Due to the high volume of orders processed daily by our fulfillment team, we are currently unable to edit order details once your purchase has been submitted.

The item I want to order is currently sold out, what can I do?

We’re thrilled that you decided to try our products. However, due to surprisingly high interest, we may have temporarily sold out of the product you want. Please know that we are aggressively working to restock this product and have it available for you. Check back regularly for updates to our store!

My item is on backorder, when should I expect it?

We’re thrilled that you decided to try our products. However, due to surprisingly high interest, we may have temporarily sold out of the product before your shipment was complete. Please know that we are aggresivly working to restock this product and have it available for you and the moment it ships you will receive another email confirming the tracking information. If you have any questions, please contact our team at store@drjess.com or call us at 081-457-777 Monday - Friday 9am - 6pm EST